Frequently Asked Questions
Product Information
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Our scented candles are hand-poured in the heart of Germany. We use high-quality natural wax blends and selected fragrance oils. Every step of the production process is carefully monitored to ensure that each candle provides a consistent and intense fragrance experience.
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Fosure Candles offer numerous benefits. As a young fragrance house from Germany, we combine handcrafted products with minimalist designs. Each candle is hand-poured in the heart of Germany and made from a natural wax blend, cotton wicks, and the finest Greek fragrance oils. Our candles are vegan, not tested on animals, and free from CMR substances and phthalates. We place great value on creating unique scents that embody the spirit of the times and can be enjoyed every day.
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For our candles, we use a natural wax blend that is carefully selected to ensure an even burn time and optimal fragrance throw.
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Yes, our candles are made from natural ingredients. We use a carefully selected blend of natural waxes, high-quality fragrance oils, and cotton wicks. This ensures a pleasant, eco-friendly scent experience and an even
Burning time. -
We carefully select our fragrance combinations, drawing inspiration from current trends and timeless classics. Our team tests various combinations to ensure that each candle offers a harmonious and unique scent experience. We place great importance on the fragrances complementing each other well and leaving a pleasant, long-lasting impression.
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Our candles are designed to burn evenly. To ensure this and maximize even burning, we recommend letting the candle burn for at least 1-2 hours each time you use it. This helps prevent tunneling and ensures a consistent burn. Additionally, it is important to trim the wick regularly to achieve the best results.
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When used optimally, our large candles burn for about 50 hours, while the small candles last about 20 hours.
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Our candles are generally safe for use in households with pets and children, as long as they are used responsibly. To minimize risks, you should always ensure that the candle is placed at a safe distance from children and animals and never left burning unattended. It is also important to place the candle on a stable, heat-resistant surface and regularly trim the wick to ensure safe burning.
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Our car fragrances are versatile. Originally designed for the car, they are also suitable for small spaces such as the bathroom, wardrobe, or drawers. Simply hang the fragrance by the string, for example on the clothes rail in the wardrobe or on the rearview mirror in the car.
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Each fragrance lasts 3-6 weeks and one order contains two car air fresheners.
Care and Use
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To prevent your candle from sooting or tunneling, let it burn for at least 1-2 hours the first time, until the wax has melted across the entire surface. Keep the wick trimmed to about 0.5 cm in length and avoid burning the candle for more than 4 hours at a time. Also, place the candle in a draft-free area to ensure an even burn.
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To achieve the optimal burn time of your scented candle, let it burn for at least 1-2 hours the first time until the wax has melted across the entire surface. Regularly trim the wick to about 0.5 cm to prevent soot and uneven burning. Avoid burning the candle for more than 4 hours at a time, and store it in a cool, dry place. This way, the candle will burn evenly, and you can enjoy its full burn time.
Environment and Sustainability
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Yes, our candles are environmentally friendly. We use natural waxes, cotton wicks, and sustainable fragrance oils. Additionally, our candles are vegan, not tested on animals, and free from CMR substances and phthalates.
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At Fosure Candles, we place great importance on environmental friendliness and sustainability. When
once your candle has burned down, there are several ways to reuse or recycle the glass. You can use the empty glass for DIY projects, as a storage container
use it or use it as a small flower pot.
If you do not wish to reuse the glass, simply send us a message via the contact form on our website. You will receive a shipping label to return the glass (and the lid, if you wish) to us. As a thank you, you will receive a €5 voucher for your next order. Please pack the glass securely so that we can reuse it. You can find more tips on reuse and recycling in
our guide on the website.
Shipping and Delivery
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Shipping usually takes place 1-3 business days after your order is received. Within Germany, shipping is free for orders over €60. For orders under €60, shipping costs are €4.99 for candles and accessories, and a flat rate of €2.99 for car fragrances.
For packages within the EU, Switzerland, and the United Kingdom (outside of Germany), we charge a flat rate of €7.99 for candles and accessories, and a flat rate of €4.99 for our car fragrances. The delivery time is usually 5-7 business days.
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Yes, we offer international shipping to the entire EU as well as to the UK and Switzerland. Upon request, we can also consider additional international deliveries.
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We are sorry to hear that your candle jar arrived broken. Unfortunately, this can occasionally happen during shipping. Please simply contact us at info@fosurecandles.com, and we will promptly offer you a replacement.
Returns and Refunds
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Returns are possible if the product has not been used and is in perfect condition. The customer bears the cost of the return shipment. To initiate a return, you can send us an email at info@fosurecandles.comsend or ourReturns portaluse to learn about all further steps.
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You can withdraw from your purchase contract within fourteen days without giving any reason. Please inform us via our Returns Portal or by email to info@fosurecandles.com.
We will refund you all payments, including delivery costs (except for additional costs for a different delivery method), within fourteen days of receiving the cancellation. The refund will be made using the same payment method as the original order. Please return the goods within fourteen days of cancellation. You will bear the costs of the return shipment. -
If your product does not function as expected or has an aesthetic defect, please contact us immediately via the contact form on our website or by email at info@fosurecandles.comWe will take care of your request as quickly as possible and find a
Solution, whether through a replacement, a refund, or another appropriate solution.
Availability and Payment
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We accept the following payment methods: American Express, Google Pay, Apple Pay, Maestro, Mastercard, Visa, PayPal, and Klarna.
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Yes, our products are available in some stores. To find a store near you, simply check our website in the "Dealer" after.
Customer Service
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If you have any further questions, feel free to contact us by email at info@fosurecandles.comor contact us by phone at 0151 24955000. We are happy to assist you!